When you receive an appointment at the practice, please ensure that you arrive on time. If you can no longer make your appointment, it is very important you let the practice know so this can be offered to another patient. A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment.
If you receive an appointment reminder via text message and want to cancel it, you can text back CANCEL which will immediately cancel the appointment. Alternatively, you can call your practice to cancel your appointment.
Should you fail to cancel your appointment, you will be sent a text the following day that you did not attend your apointment – thus taking the opportunity of someone else using this slot. Should there be a repeat of this you maybe asked to leave the practice