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Call 111 - When it is less urgent than 999
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Ring our main switchboard number on 01689 820523 to book an appointment, or call in at the surgery. If you believe you need an urgent appointment, please say so.  Please use the econsult method first, you may not need an appointment so it will save you time

The Practice now offers our patients the ability to access appointments, update personal information and order more accurate prescriptions online via Patient Access.

Click here to access Patient Access

Appointment Times

Monday 09.00 - 12.00 16.30 - 18.00  
Tuesday 09.00 - 12.00 16.00 - 18.00 18.30 - 19.00*
Wednesday 09.00 - 12.00    
Thursday 09.00 - 12.00 15.30 - 17.30  
Friday 09.00 - 12.00 15.30 - 17.30  

*This extended hours clinic is for patients who cannot attend during normal surgery hours. All appointments must be booked in advance. No emergencies will be seen during extended hours surgery.

Patients can be given an appointment the same day at the Hub at Poverest Road Surgery Monday to Friday between 16.00 to 20.00 and Saturday and Sunday between 09.00 to 13.00.  If you prefer a later appointment on weekdays please call this surgery before 12.00 noon.

In the future the surgery is planning to text appointment reminders to all patients who have supplied their mobile number a day before their appointment.

  • Urgent cases are seen on the day.
  • If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within two working days.
  • Say immediately if your call is an emergency.
  • Let us know if more than one person in the family needs to be seen.
  • Tell us if you want someone to accompany you during an examination or would like a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
  • You will be able to speak with a doctor between 12noon and 12.30pm each day.

You can help us by:


  • Being on time for your appointment
  • Letting us know if you need to cancel
  • Calling for a home visit or urgent appointment by 11.00am
Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!