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Complaints Procedure

The Surgery aims to deliver a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable - your GP, our Practice Manager or our reception staff will be happy to help. We strive to resolve all concerns within the Practice. However, if you feel we have not dealt with the issues you have raised as you would wish, you can request the NHS Complaints Officer (Telephone: 01689 853339) to take up your complaint. If you feel that your complaint has not been resolved satisfactorily you can contact the Health Service Ombudsman on 0345 015 4033.

Anti Discrimination Policy

The surgery has a robust anti discrimination policy for all stakeholders which includes patients, their relatives and carers, visitors to the surgery and all staff members.  The practice policy covers all aspects of anti discrimination relating to race, religion, creed, gender, age, appearance, disability, social class and medical conditions.  The surgery has clear guidelines and policies for diversity and offer equal opportunities and equality to all stakeholders.

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