The surgery has a robust anti discrimination policy for all stakeholders which includes patients, their relatives and carers, visitors to the surgery and all staff members. The practice policy covers all aspects of anti discrimination relating to race, religion, creed, gender, age, appearance, disability, social class and medical conditions. The surgery has clear guidelines and policies for diversity and offer equal opportunities and equality to all stakeholders.
The surgery is committed to good customer care and treats patients and carers with dignity and respect. The surgery strives to accommodate the needs of carers and young carers.
Violence or Abuse
We aim to treat our patients courteously at all times and expect our patients to treat staff in a similarly respectful way. The surgery upholds a strict Zero Tolerance policy. If a patient is found to be violent or abusive to any member of the practice staff or other person present on the practice premises, they will be removed from the practice list with immediate effect.
Your Local Providers
The area served by The Surgery is within the National Health Service Commissioning Board Directorate. The Directorate is responsible for ensuring you get all the services you need. For details of primary care services please contact NHS England (London Regional Team) Medical Directorate Team 4th Floor, Southside, 105 Victoria Street, London SW1E 6QT. The NHSCB also produces Your Guide to Local Health Services. Services are also provided by the Clinical Commissioning Group and Bromley Healthcare.
Patients being referred to hospital have the right to choose the hospital where they wish to be treated.
Patients With Particular Needs
A ramp is available to the rear of the surgery for disabled and wheelchair-bound patients. We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you will need this service when booking an appointment.
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.
This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records, please call our practice manager at The Surgery. There is a charge to patients of £10.00 to view their medical record. We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.